Return Policy
Last updated: August 26, 2026
Every item in the Yardage Book shop is printed and made just for you when you order it. That's the beauty of print-on-demand — no warehouses, no waste. But it also means returns work a little differently than a standard retail store. Here's how it works.
Quick Summary
- Damaged, defective, or misprinted item? Free reprint within 30 days of delivery. No need to return the original.
- Wrong size or changed your mind? Unfortunately we can't accept returns on made-to-order items.
- Lost in transit? We'll sort it out — see below.
1. Damaged or Defective Items
If your order arrives damaged, has a manufacturing defect, or isn't what you ordered, we'll make it right with a free reprint of your item. You have 30 days from the delivery date to report the issue.
How to start a claim:
- Email [email protected] with your order number and a clear photo showing the issue.
- We'll review and respond within 2 business days.
- Once approved, we'll place a free reprint order and you'll receive a new tracking number when it ships.
- No need to return the damaged item. Keep it, toss it, whatever you'd like.
2. What Counts as a Defect
- Print errors — misaligned, faded, or incorrectly printed designs
- Manufacturing defects — stitching issues, holes, faulty closures, etc.
- Wrong item received — wrong product, wrong color, or wrong design
- Damage in transit — package arrived crushed, torn, or water-damaged
3. What Doesn't Count as a Defect
- Wrong size ordered — all items are made to order, so double-check the size information before purchasing.
- Changed your mind — because each item is custom-printed, we can't resell it to someone else.
- Minor print placement variation — for printed items, there's a tolerance of up to 0.5" in print placement. Slight offsets are normal and not considered defects.
- Minor size deviation — apparel and accessory measurements may vary by up to 1" from the size guide. This is industry standard for printed goods.
- Colors appearing slightly different on screen — monitor settings vary. We do our best to represent colors accurately, but slight differences aren't defects.
4. Lost or Undelivered Orders
If your order hasn't arrived within the expected delivery window:
- Domestic US orders: Allow 30 calendar days from the order date before reporting as lost.
- International orders: Allow 45 calendar days from the order date before reporting as lost.
Once the window has passed, email [email protected] and we'll investigate with the carrier. If the package is confirmed lost (and the address provided was correct), we'll send a free replacement.
5. Exchanges
Because every product is made to order, we don't carry inventory and can't process traditional exchanges. If you ordered the wrong size and would like a different one, you're welcome to place a new order for the correct size. We occasionally offer discounts for reorder situations — reach out and we'll see what we can do.
6. Reprints
Approved reprints are placed as a new production order, so normal production and shipping times apply (see our Shipping Policy). You'll receive a fresh tracking number as soon as the replacement ships.
7. Digital Products
Digital downloads and guides are non-refundable once delivered, as they can't be "returned." If you have trouble accessing a digital product you purchased, email [email protected] and we'll help you get it sorted.
8. Your Statutory Rights
Nothing in this policy limits any rights or remedies you may have under applicable consumer protection law.
9. Contact Us
Questions about a reprint, a claim, or anything else? We're real humans and happy to help.